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Reaching Support

Reach Vibrobet Casino Support in Minutes, Any Hour

Message the live chat, write to [email protected] or call +44 20 6963 5194; our team answers 24/7 in your time zone.

Start Live Chat Licensed by UK Gambling Commission
Paid out today
520,436 £
6,151 Playing now
UK Gambling CommissionLicensed and regulated under licence 52238-3559-R-555572 since 2007
8-minute average payout£48M paid weekly across 13 payment methods including instant bank transfer
Bank-grade encryption128-bit SSL security with independent audits by iTech Labs and QUINEL
Pick Your Fastest Route

Reach a Real Person in Three Ways

Use this block the moment you need a person, not a forum thread.

You Need an Answer in Minutes
Live chat suits locked accounts, bonus questions and anything urgent; an agent typically replies within 2 minutes, every hour of the day.
Open Chat
Slower to Send, Clearer to Keep
Write to [email protected] for statements, document queries and detailed cases; replies usually arrive within 8 hours.
Write to Us
Phone Line
Call +44 20 6963 5194 (GMT) when talking is quicker than typing; the line picks up in about 5 minutes, around the clock.
Call Us
Vibrobet Casino in the UK

Local Hours, Not Somebody Else's Office Clock

After this block you will know who answers you, in which language, and who supervises them.

How to Reach Us

Phone (UK)+44 20 6963 5194
Support Time ZoneGMT
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who Supervises

RegulatorUK Gambling Commission, license 52238-3559-R-555572

Where to Get Help

Gambling HelpGamCare, BeGambleAware, GAMSTOP
Four Steps Up

Support First, Regulator Last

We would rather solve it in one chat than have you escalate to a third party.

Before You Escalate
Message support on live chat with the decision you disagree with and your account e-mail attached. A named agent logs the case and sends you the reference.
Check Every Point
Read the written answer inside eight hours and check every point against your own records. Reply once with anything the agent missed or got wrong.
Second Reply, Same Answer
Request a manager review when the second reply still misses the mark. A senior agent reopens the file and contacts you with a final position in writing.
Go to the UK Gambling Commission
Take the unreviewed case to the UK Gambling Commission if we have not settled it. Keep the reference and our written replies together for that step.
Six Inboxes

Which Address Should You Write To?

This block settles which address takes your case, so nothing sits in the wrong queue.

Account

General support and account questions[email protected]
Document verification (KYC) checks[email protected]

Money

Deposits and withdrawals[email protected]

Other Matters

Complaints and disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]

Struggling with Gambling: Who Else Answers

GamCare, BeGambleAware and GAMSTOP answer players in the United Kingdom without any tie to Vibrobet Casino Ltd. Reach them directly, at any hour, and speak freely: nothing you say there reaches your player account here.

GamCare. Talk through a gambling worry with trained advisers who listen without judging and point you to the next step.

BeGambleAware. Read plain guidance on spotting harm early, plus tools and local services across the United Kingdom.

GAMSTOP. Block yourself from every licensed British gambling site in one move, including this one.

Learn more

Gather These Details Before You Start

Keep these five items open while you talk to us, so nothing stalls mid-conversation.

  • Your registered e-mail address
  • Transaction date and amount in pounds
  • Payment method used for the deposit
  • Screenshot of the error or blocked screen
  • Any reference number we gave earlier
Speed Check

How Fast You Get an Answer

Check this before your third message, so you pick the channel that fits the wait you can take.

Live Chat

Live chat hoursAvailable 24/7
Chat first reply2 minutes
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail reply8 hours

Phone

Phone number+44 20 6963 5194
Phone wait5 minutes
Answers Without the Wait

Short Answers Now, Full Detail Later

You will know which answer covers your case and who handles it after a single read.

trustWhat happens the moment my request to close my account lands?+
Tell the chat team you want the account shut and it stops accepting deposits at once. A written note from your registered email address does the same job, and any remaining balance comes back to your payment method. One confirmation message follows, so keep it as your record.
trustHow long has this brand carried a UK licence?+
Vibrobet Casino Ltd holds a licence from the UK Gambling Commission under number 52238-3559-R-555572. That licence has run since the company was established in 2007 and covers every game you see here. Ask chat for the number any time and staff will repeat it back.
trustWhat if I send my documents in a single message?+
If your documents are clear, checks finish within twelve hours. Send proof of identity, proof of address and payment method verification in one message and the clock starts from there. Blurred or cropped pictures are the usual cause of a second round.
trustDo I need a reason to request my personal data?+
No justification is needed to ask for your records. Write to [email protected] from the email address on your account, say whether you want a copy or full deletion, and the team replies with the next step. Keep in mind that licence rules mean some records are yours to see rather than to erase.
trustWhere do I turn if English is not my first language?+
Where English is not your first language, ask for help in German, Finnish or Norwegian and the message is passed to an agent who works in it. Four languages are covered in total, with English as the default on every shift. Say the language you prefer in your first line.
trustWhere does support stand at midnight on a Sunday?+
Where the clock reads midnight in the United Kingdom or the weekend has started, chat and the phone line stay open, since support runs around the clock. Replies usually arrive in about two minutes by chat and five minutes by phone. Email works too, while eight hours is the typical wait there.
Checking the Company

Who You Are Dealing With

This list settles who runs the site, which regulator watches it and where to write.

Company

Legal nameVibrobet Casino Ltd
Company number13406994 (United Kingdom)
AddressHigh Street, London

License

RegulatorUK Gambling Commission
License number52238-3559-R-555572

Written Contact

E-mail[email protected]

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